Ryanair Has a Change of Heart and Will Offer Stranded Passengers Compensation
Sharon MillerWell it seems that Michael O’Leary, who is the Ryanair boss, has just had a change of heart. Just the other day he was talking about how there was no way that the company would pay for stranded passengers’ compensation on hotels and food. The only thing the airline was going to pay for was the price to refund the ticket. Now it seems that Ryanair has bowed to passengers’ outrage and will now cover these costs.
Mr O’Leary said that while competitor ferry, coach and train operators are obliged to reimburse passengers’ reasonable expenses, airlines are said to reimburse passengers in many other ways. Airlines are somehow required to meet these potentially unlimited expenses.
The airline confirmed that it was operating a full schedule of flights between Ireland and Continental Europe and the UK and Continental Europe. This will be running with a program of extra flights from the UK and Ireland to Spain, Italy, and the Canary Islands to re-accommodate passengers caught up in the disruption.
The chief executive of the Board of Airline Representatives, Mike Carrivick, said that the relevant regulation was intended to apply when airlines had individual delays or cancellations. It was never intended to apply to wholesale shutdowns of the airway system imposed by governmental ruling and without any limitation of time.
Lord Adonis has granted special permission for planes to land through the night at Heathrow. British Airways said it would take time to return to a full flying program. This is because many of its planes and crew members were out of position stranded in other countries.
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Filed under Business & Finance, Travel News, UK News